Packages shipped by EMS have a tracking number from China. When you make your purchase, we will send you a tracking number within 48 hours. Shipping of your package takes approximately 5 to 10 business days, anywhere in the world. However, you can select rush delivery, it will only take 3 to 4 businees days. We ship those items via TNT, but you need pay more $30 for it.
Due to diverse international shipping costs, some countries are free of shipping: USA, UK, France, Germany, Italy, Australia, Canada, New Zealand, Mexico, Switzerland, Denmark, Portugal, Vietnam, Spain, Belgium, Ireland, Japan, Norway, Greece. Some destinations require a shipping fee: Netherlands, Poland, Russia, Iran, Iraq demand extra $30 shipping fee. Orders go to Brazil please pay extra $10 as shipping fee. Please be certain to enter the correct address. We cannot be held responsible for mistakes made due to incorrect shipping addresses. We require signature for all orders. Please make sure that you or someone is available to receive the order. If nobody is available, the item will be sent back to the local post office.
We only accept return if it our fault that you receive the wrong size, wrong color or wrong style. You can keep the wrong one and we will happily re-ship the item at no cost to you.
We do not accept exchange or refund, any products that does not meet your personal perfection. It is important to us that we provide a complete service, and if you are at all dissatisfied with your newly purchased shoes, please contact us and we will do all we can to either replace it with another or refund your purchase. You must return it to us within 7 days of its arrival at your home, and that you take responsibility for the return shipping.